Linux Customer Success Expert

Há 3 dias

Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro R$1.022.400 - R$1.222.600
Linux Technical Account Manager

This is an exciting opportunity to drive the success of major customers by leveraging Ubuntu and open-source products. As a technologist with a passion for Linux, you will be part of a team that engages in interesting problems to solve and constantly picks each other's brains.

About the Role
  • You will assume direct responsibility and drive exceptional service on assigned accounts.
  • Gaining understanding of our partner's technical infrastructure and environment, hardware, and/or product(s).
  • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
  • Manage support escalations and issue prioritization, acting internally as a customer advocate.
  • Contribute new articles and maintain existing knowledge base articles.
  • Be available for on-call support out of office hours.
Required Skills and Qualifications
  • Experience supporting Linux systems.
  • Experience with Kubernetes, OpenStack, virtualization, and other Cloud technologies.
  • Demonstrable expertise in one or more of the following areas:
    • Advanced storage (RAID, LVM, SAN, file system tuning, etc.).
    • Advanced networking (bonding, firewalling, bridging, switching, network file system tuning, etc.).
    • Clustering, cloud computing (provisioning, monitoring, orchestration, etc.).
    • Linux integration with other environments (authentication/directory services, network file systems, etc.).
  • Experience managing customer relationships through consulting engagements, account management, or direct support.
  • Significant experience with Ubuntu or Debian, able to debug and act as a generalist when necessary.
  • Excellent verbal and written communication skills in English.
Benefits
  • Work-from-home.
  • Learning and Development opportunities.
  • Competitive Salary.
  • Recognition Rewards.
  • Annual Leave.
  • Prioritised travel options.
  • Flexible working option.
Company Overview

We are a growing international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realise the potential of free software in the lives of people and organisations. We offer help to businesses worldwide to reduce costs, improve efficiency, and enhance security with Ubuntu.

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