Reliability Engineering Specialist

Position Description

ADP is hiring a Senior Engineer.

Site reliability engineer is responsible for availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning. He or She will be responsible to deliver automations which makes the systems and platforms more reliable and efficient resulting in the Improved Client Experience.

Responsibilities:

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Analyze system problems including root cause determination and manage any needed recovery process to ensure a quick restoration of service without loss of data.
• Ability to understand the standards of Product Development and recommend changes towards more stability of the products and applications.
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• May work together with other staff engaged in similar functions.
• Building software to improve DevOps, ITOps, and support processes.
• Performs miscellaneous job-related duties as assigned.

Qualifications:

Experience/Skills:

• Experience working under a Scrum methodology.
• Ability to analyze and resolve problems through effective customer interface and communication.
• Ability to prioritize workload.
• Deep knowledge of version control.
• .NET, C#
• CI/CD implementation expertise.
• Good knowledge on cloud native applications (preferable AWS).
• Experience on infrastructure as a code (preferable CloudFormation and/or Ansible).
• Familiar with programming languages like Python and PowerShell.
• Windows technologies, Networking and Security knowledge.
• Fluent in English

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

The model adopted by ADP is office based/presencial, with the possibility of home-office work up to two times per week.

Considering that the activities performed by occupants of this position involve access to highly confidential and sensitive information from ADP customers and their respective employees, ADP reserves the right to conduct periodic background checks, subject to authorization from Incident Review Appeal Case nº 01 of the Superior Labour Court, with the consent of the candidate/employee.