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Bluebeam Product Support Specialist
3 semanas atrás
Job Overview:
We are seeking a technical expert to fill the Bluebeam Product Support Executive position. The ideal candidate will possess strong analytical skills, effective communication abilities, and experience in ITIL processes.
Key Responsibilities:
- Analyze work assignments based on priority and respond to customer inquiries and requests.
- Collaborate with onsite leads and coordinate support activities and development initiatives from offshore locations.
- Work closely with subject matter experts and key users to understand their requirements and issues.
- Coordinate and follow up with product vendors for handling product bugs and defects.
Required Skills and Qualifications:
- A minimum of 4-7 years of experience in Bluebeam products administration and ITIL processes.
- Hands-on experience with installation and upgrading of Bluebeam products like Revu Standard, Revu CAD, and Revu Extreme, as well as other relevant applications.
- Good knowledge of Bluebeam product license administration, product assignments, installation, bug fixes, and troubleshooting.
- Leadership and mentoring capacities, with excellent organizational, written, and oral communication skills.
Preferred Qualifications:
- Linux administration skills and experience.
About this Role:
This is a fantastic opportunity to join our team and contribute to the success of our organization.
