VIP Account Professional

Há 2 dias

Mato Grosso, Brasil beBeeCustomer Tempo inteiro R$40.000 - R$70.000
Position Overview

We are seeking a results-driven and proactive Account Manager to join our fast-growing team. This role is crucial in building and maintaining high-value customer relationships and driving customer loyalty across various verticals.

Key Responsibilities:

  • Monitor and analyze customer behavior and trends to identify new opportunities and risks, taking swift and appropriate action to maximize customer lifetime value.
  • Own the performance of your account portfolio, ensuring KPIs related to retention, reactivation, and customer satisfaction are met or exceeded.
  • Develop and execute strategic campaigns, offers, and events tailored to individual segments, with a strong focus on driving activity and loyalty.
  • Collaborate cross-functionally with marketing, product, and operations teams to bring new initiatives to life that enhance the customer experience.
  • Identify early signs of churn or disengagement and take proactive steps to re-engage customers using data-driven insights and personalized strategies.
  • Help design and deliver unforgettable experiences through exclusive events and rewards programs.
  • Continuously seek out ways to improve our offering and deliver increased value to both customers and the business.
Requirements

- Previous experience in customer support, account management, or a similar customer-facing role.

- Japanese language skills would be considered a plus.

- Demonstrated ability to build rapport and trust with customers in a fast-paced, digital environment.

- Strong problem-solving and communication skills, with a focus on delivering customer-centric solutions.

- Proven ability to develop and execute tailored campaigns or engagement strategies.

- Fluency in English (written and spoken); other languages are a plus.

- Comfortable working with data and using insights to guide decision-making and prioritize actions.

Why Work With Us?

At our organization, we're not just about work - we're about passion, innovation, and community. Joining us means you'll be part of a team that celebrates creativity, supports professional growth, and values every voice. We offer:

  • Competitive Salary & Benefits
  • Growth & Development Opportunities
  • Creative and Collaborative Environment

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