Senior B2B Account Manager

2 semanas atrás

Mato Grosso, Brasil Patrianna Tempo inteiro

Join an innovative and rapidly growing iGaming product company that specializes in delivering cutting-edge solutions.. We are committed to fostering a collaborative and dynamic work environment where every team member can contribute to our mission of excellence.

**Role Overview**

**Areas of Responsibility**
- Spearhead the development and refinement of account management strategies to deepen client relationships and ensure retention and satisfaction.
- Manage account-related services and support structures, ensuring they align with client needs and business goals.
- Lead coordination among project teams to ensure client projects are delivered effectively, while focusing on strategic account planning and client communication.
- Monitor and report on the health of accounts, identifying growth opportunities and initiating engagement strategies.
- Oversee project components related to B2B accounts, ensuring deliverables are met and align with client expectations, regulatory standards, and industry best practices.
- Cultivate a thorough understanding of client needs, market dynamics, and competitive landscapes to proactively address potential issues and opportunities.

**Experience**
- A minimum of 5+ years in B2B account management, preferably in the iGaming or gambling sector.
- Experience in managing high-value client portfolios and complex stakeholder relationships.
- Proficient in strategizing and executing account growth and retention plans within the USA/European iGaming markets.
- Familiarity with customer support frameworks, VIP player management, and the operational intricacies of risk, fraud, and payment systems.
- Highly analytical with a proven track record of operational optimization and problem-solving.
- Goal-oriented, with exemplary attention to detail, and the ability to thrive in a fast-paced, dynamic environment.
- Strong interpersonal and communication skills, with fluency in English.

**Patrianna Benefits**
- Competitive salary with performance incentives
- Flexibility for remote work
- Comprehensive training and professional development
- Opportunity for international collaboration and career advancement in a rapidly growing company

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