Colleague Support Specialist

Há 1 mês


São Paulo, São Paulo, Brasil Roman Health Pharmacy Llc Tempo inteiro
About the Role

We are seeking a proactive and enthusiastic Colleague Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our colleagues, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Provide technical support to colleagues across various platforms, including Mac, PC, Linux, iOS, Android, and Audio Visual.
  • Troubleshoot and solve complex issues independently, achieving a high satisfaction score.
  • Collaborate with teams and stakeholders to foster clear and effective communication.
  • Create empowering self-help resources to analyze the needs of our colleagues.
  • Identify and address knowledge gaps, documenting successful troubleshooting methods.
  • Lead in technical expertise, best practices, and own operational responsibilities for your services.
  • Establish and share company-wide technical standards.
Requirements
  • At least 1-2 years' experience in a similar role.
  • Excellent skills in desktop operating systems such as Windows, MacOS, Linux.
  • Familiarity with remote desktop applications and helpdesk software.
  • Expertise in troubleshooting techniques and problem-solving.
  • Ability to explain technical information to non-technical colleagues.
  • Experience in a multi-cloud environment and with Atlassian IT Service Management.
  • Familiarity with ITIL, Agile, and Scrum practices.
What We Offer
  • Hybrid working: We offer a hybrid structure with a 3 days/week on-site expectation.
  • Insurance: We provide various insurances, including life insurance, health insurance, and travel insurance.
  • Meal vouchers: Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers.
  • Transportation Voucher: We will cover your costs of commute.
  • Gym membership: We help contribute towards the costs of your gym membership.
  • New Value (Deals & Coupon Platform): Get attractive discounts to restaurants, stores, and events.
  • Professional and personal development: We provide leadership cafes, on-the-job training, and access to LinkedIn learning.
  • Mental Health Platform: We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, and more.
Our Principles
  • We get things done: We are courageous; we take ownership, make decisions, and get things done.
  • We act with trust and integrity: We listen first and challenge respectfully.
  • We put the customer first: We are laser-focused on delivering outstanding outcomes for our customers.
  • We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
  • We work as a team: We collaborate closely and value team success over individual achievement.

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