
Payment Dispute Resolution Specialist
Há 2 dias
Are you ready to join a dynamic team that's changing the way we interact with customers globally every day? Our logistics teams are transforming the industry by tackling its biggest logistical challenges.
As a Last Mile Payments Coordinator for our Brazil Transportation team, you'll play a critical role in managing payments to External Delivery Service Providers (EDSPs). Your responsibilities will include resolving payment disputes, ensuring a seamless payment experience for partners, and continuously improving operational processes.
- Key Responsibilities:
- Manage payments to EDSPs and resolve payment disputes
- Own the last mile partners' payment experience
- Monitor and improve payment performance metrics
- Collaborate with Procurement to adjust node costs
- Engage with internal and external teams
- Ensure compliance with global payment process standards
- Participate in continuous improvement initiatives, including benchmarking with other regions
Basic Qualifications
- Bachelor's degree in Engineering, Administration, Operations, or related fields
- Proficiency in MS Office, especially advanced Excel skills (VLOOKUP, formulas, pivot tables, macros)
- Experience with P&L analysis
- Fluent in Portuguese and proficient in English writing
Benefits
Our inclusive culture empowers Amazonians to deliver excellent results for our customers. We celebrate workforce diversity and varied working styles.
If you require accommodations during the interview or onboarding process, please let us know, and we will assist you.
Additional Information- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Distribution, Supply Chain, and Engineering
- Industries: Software Development
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