
Home Journey Coordinator
Há 6 dias
We are seeking a highly motivated and organized individual to join our team as an Operations Associate. In this role, you will be responsible for overseeing the home journey from inspection to move-in readiness.
Your key responsibilities will include:
- Managing multiple homes, vendors, and deadlines without dropping details.
- Converting inspection notes into punch lists; defining scope, materials, and sequencing (repairs > cleaning > photos).
- Coordinating with inspectors, handypeople, painters, cleaners, locksmiths, and photographers to ensure access and day-of readiness.
- Scheduling vendors efficiently and re-sequence quickly to protect timelines.
- Running pre- and post-repair QA; confirming photo-readiness; ensuring listing criteria and brand standards are met.
- Driving revenue execution by comparing quotes, choosing the most affordable trusted option, and pushing work to completion and invoicing to realize revenues.
- Communicating clearly with homeowners, internal teams, and residents – no surprises.
- Escalating access issues, power/water, furnished homes, or special conditions quickly to avoid delays.
- Tracking everything in our product – every task, date, and invoice.
Success Metrics:
- Time to list
- CSAT from homeowners and residents
This is a dynamic and fast-paced role that requires strong organizational skills, attention to detail, and excellent communication abilities. If you are a proactive and organized individual who thrives in a start-up environment, we encourage you to apply.
In this role, you will have the opportunity to make a real impact on our business and contribute to our mission of delivering high-quality results that exceed our residents' and homeowners' expectations.
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