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Program Manager, Payment Business Operations

2 meses atrás

São Paulo, São Paulo, Brasil Amazon Tempo inteiro

About the Role

Amazon is seeking an experienced Program Manager to lead the Payments Refund Program in their Payment Business Operation team. The ideal candidate will have a strong background in program management, with experience in leading cross-functional teams and driving results.

Key Responsibilities

  • Program management working together with technical teams to improve payments products and customer experience
  • Strong data analysis experience, extracting insights that drives business decisions
  • Dive deep into internal and external data to understand Payments gaps within Amazon
  • Work backward from customer's pain points and translate them into actionable improvement plans
  • Evaluate payment partners, benchmarks learning from other geos and improve Amazon's payment operations to reduce friction in payment experience
  • Work with engineering and product teams to prioritize, scope and rollout fixes or additional features with track of success metrics to assure completeness

Basic Qualifications

  • Product or program management, product marketing, business development or technology experience
  • Bachelor's degree or equivalent
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience as a product manager or owner
  • Experience owning technology products
  • Advanced English

Preferred Qualifications

  • Experience in influencing senior leadership through data driven insights
  • Experience working across functional teams and senior stakeholders
  • Experience in data analyzes
  • Knowledge of key customer experience metrics and methodology (e.g., NPS)
  • Bachelor's degree
  • 2+ years of program or project management experience
  • Experience working cross functionally with tech and non-tech teams
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL