Empregos atuais relacionados a Technical Product Support Specialist - Região Geográfica Imediata de Joinville - Telnyx


  • Região Geográfica Imediata de Criciúma, Brasil buscojobs Brasil Tempo inteiro

    Big Picture are looking for a Technical Specialist to join our existing team to drive the Microsoft product portfolio around server, datacentre and HCI solutions. Big Picture provides sales and technical support services around Microsoft products and solutions to Dell Sales Teams. This is a unique opportunity to work with the most influential hardware and...


  • Região Geográfica Intermediária de Juiz de Fora, Brasil buscojobs Brasil Tempo inteiro

    Technical Support Engineer About the job CHC Navigation is looking for a results-oriented Technical Support Engineer to join its Latin America team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers and clients are successfully trained in...


  • Rio de Janeiro, Brasil Siena AI Tempo inteiro

    **About us**: At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across...

  • Technical Support Specialist

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    Job Overview: As a Technical Support Specialist at Orange, you will play a vital role in providing exceptional customer service by delivering professional second-level technical support.Salary and Benefits: The estimated annual salary for this position is $65,000-$90,000, depending on experience. Orange offers a comprehensive benefit program featuring...

  • Technical Support Specialist

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

    Role Summary:As a Technical Support Specialist at Wipro Limited, you will be responsible for providing effective technical support to clients and resolving their issues promptly and efficiently.Key Responsibilities:- Support process by managing transactions as per required quality standards- Document all pertinent end-user identification information,...

  • Support Engineer

    2 semanas atrás


    Região Geográfica Imediata de Criciúma, Brasil buscojobs Brasil Tempo inteiro

    Join the Traefik Labs Support Team and Make a Difference! Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers. What You'll Do: Customer Champion: You’re the first...


  • Região Geográfica Intermediária de Juiz de Fora, Brasil Vigil Tempo inteiro

    We are seeking a Technical Services Specialist to join our team at Vigil in Portugal or Brazil. As an Enterprise Service Engineer, you will be responsible for providing technical support and troubleshooting assistance for IT systems, infrastructure, and services. This includes servers, networks, and end-user devices.Key Responsibilities:Provide technical...


  • Região Geográfica Intermediária de Sorocaba, Brasil buscojobs Brasil Tempo inteiro

    Power the Future with us! SolarEdge (NASDAQ : SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home...

  • IT Support Specialist

    1 semana atrás


    Região Geográfica Intermediária de Gurupi, Brasil Hexagon US Federal Tempo inteiro

    Company Overview At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness. Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon...


  • Rio de Janeiro, Rio de Janeiro, Brasil Top Remote Talent Tempo inteiro

    OverviewTop Remote Talent is a pioneering organization that crafts innovative products to elevate medical services. We're looking for an exceptional Senior Technical Support Operations Manager to lead our technical support team, ensuring seamless experiences for doctors utilizing our flagship Chrome plugin.This role presents a unique opportunity to influence...

  • Kinaxis Specialist

    2 semanas atrás


    Região Geográfica Imediata de Criciúma, Brasil buscojobs Brasil Tempo inteiro

    Kinaxis SpecialistWe are seeking a Kinaxis Specialist with deep knowledge in supply planning for at least 7 years. Key Responsibilities: Deep knowledge on Integration and architecture. Expertise in Kinaxis RapidResponse solution for 5 years in supply planning. Familiarity with ERP systems like SAP or JDE. Understanding of intercompany processes. Ability to...


  • Região Geográfica Intermediária de Boa Vista, Brasil buscojobs Brasil Tempo inteiro

    Job DescriptionWe are seeking an Administrative Support Specialist to join our team at buscojobs Brasil.Responsibilities:Prepare monthly client invoices for services performed in assigned districts, ensuring timely and accurate submissions.Assemble pay directs and customer deposit refunds for presentation with invoice, maintaining a high level of...


  • Região Geográfica Intermediária de Cascavel, Brasil Iqtalent Tempo inteiro

    SUMMARY OF THE ROLE We are looking for a candidate who can provide expert technical advice locally on the practical execution of a project within specific concepts and services. The candidate will work independently on site, on specifically identified key projects by planning, coaching and monitoring activities to ensure the coating specification is met,...


  • Região Geográfica Intermediária de São Luís, Brasil DSM Tempo inteiro

    Job Title: Technical Sales Specialist Oils & Fats City: São Paulo Work Model: Hybrid Clevel: C-40 As a Technical Sales Specialist for Oils & Fats, you will be responsible for driving growth in the Oils & Fats and Fruit Processing segments within the Ingredients Processing Business. The primary focus of this role is to open doors, secure new business,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro

    About the RoleAirswift is seeking a skilled Technical Operations Specialist to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company.The successful candidate will be responsible for ensuring high service quality throughout the job cycle of assigned products. Close collaboration with Operations Coordinators, BDMs, and sales functions...


  • Região Geográfica Intermediária de Juiz de Fora, Brasil buscojobs Brasil Tempo inteiro

    The successful candidate will join the Support Organization within Schneider Electric's Digital Grid (DG) Business Unit (BU), being responsible for effectively managing post go-live support activities in the Brazil region for the following DG's Software Suites: Advance Distribution Management System (ADMS), Grid Metering Operation (GMO), and ArcFM...


  • Região Geográfica Intermediária de Campo Grande, Brasil Australian Helicopter Pilot School Pty Limited. Tempo inteiro

    Job OverviewThis is a unique opportunity to work as an Aerospace Ground Support Specialist in the extreme environment of Antarctica.The successful candidate will be responsible for ensuring the safe and efficient operation of aircraft at Wilkins Aerodrome, based out of Casey Station.

  • Technical Support Specialist

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Creondai Tempo inteiro

    About the JobCreondai is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have extensive experience in providing top-notch support to end-users, with a strong background in computer hardware and software.Responsibilities:Provide excellent customer service via phone and emailDocument all pertinent end-user...


  • Região Geográfica Intermediária de Campo Grande, Brasil Australian Helicopter Pilot School Pty Limited. Tempo inteiro

    Australian Helicopter Pilot School Pty Limited is seeking an experienced and skilled Aircraft Ground Support Specialist to join our team at Casey Station in Antarctica.About the RoleThe Aircraft Ground Support Specialist will be responsible for providing a diverse range of duties in support of fixed and rotary wing operations in Antarctica. This includes...


  • Rio de Janeiro, Brasil HP Tempo inteiro

    Resident/Field Technical Support Description - Position Summary: The Resident Engineer will serve as a dedicated primary technical liaison between Poly and a key global account. The Resident Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance...

Technical Product Support Specialist

2 meses atrás


Região Geográfica Imediata de Joinville, Brasil Telnyx Tempo inteiro

**About the Role**

Serving as the primary point of contact for customers experiencing issues with our VoIP-based products, the Product Support Engineer will utilize their technical expertise to troubleshoot complex problems and provide timely resolutions. This position requires a strong understanding of SIP, RTP, and T.38 protocols, as well as experience with network packet analysis tools like Wireshark.

**Key Responsibilities**

  1. Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.
  2. Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams.
  3. Analyze T.30 (passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.
  4. Run live packet captures from cloud servers on the Linux terminal using Tshark.
  5. Familiarize yourself with our API and VoIP-based products in order to help customers with their setup inquiries.
  6. Monitor operational pager alerts in an efficient and timely manner.
  7. Improve customer self-service through better processes and documentation.
  8. Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
  9. Liaise with your technical peers for resolution of escalated cases.
  10. All while working directly with customers through Chat, Call, and Email.