São Paulo Client Experience Expert

Há 5 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$6.300 - R$9.400

About this role:

As a Customer Experience Specialist, you will work within our Fragrance and Beauty division in São Paulo (Zona Oeste). You will report to the Client Care Manager and be responsible for overseeing root cause analysis, quality, and speed of complaint management for clients.

  • Respond to customer queries and requests
  • Enter customer orders for trial orders and new business opportunities into SAP following order entry procedures and prioritizing according to different scenarios
  • Collaborate with the Client Care Support Office where necessary to ensure regular orders are accurate
  • Confirm orders, inventory availability, and provide dispatch information as relevant
  • Verify shipment dates are correct and align with customers' requirements: specific details on labeling, packaging, stockholding, and logging on the system
  • Coordinate with Planning to share forecasting/market intelligence related to planning and stock issues
  • Update and maintain electronic client records, including contracts and special requirements, such as labeling, packaging, stock holding, and VMI, among others
  • Oversee root cause analysis, quality, and speed of complaint management for clients, ensuring key partners are involved for resolution and follow-up, escalating if needed
  • Work with Sales Teams to resolve mutual problems, including client visits
  • Be an integral part of the Efficiency Improvement Initiative to reduce waste and enhance efficiency
  • Contribute to continuous improvement activities

  • Experience Required: UX/UI Designer for Client Challenges

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeDesigner Tempo inteiro R$90.000 - R$125.000

    UX Design Expert Wanted We seek an experienced UX expert to join our Information Systems & Digital team in Sao Paulo. Your expertise, knowledge, and commitment will help us address our clients' challenges.Responsibilities:Collaborate with business stakeholders and technical leads to develop product roadmaps and strategiesLeverage data to inform...

  • Customer Experience Expert

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$40.000 - R$80.000

    Customer Success SpecialistDrive growth and deliver exceptional customer experiences by fostering strong relationships and providing expert guidance to clients.Job Responsibilities:Collaborate with cross-functional teams to develop strategic account plans and implement customer-centric solutions.Conduct needs assessments, analyze data, and identify...

  • Experience Expert

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeClientExperience Tempo inteiro R$42.500 - R$81.500

    Job Role: Client Experience SpecialistAbout the RoleThis is a specialist role that requires in-depth knowledge and experience in client experience. The ideal candidate will have relevant expertise in a professional, sales or technical area.Key ResponsibilitiesPerform technically based activities to drive business results.Contribute to and manage projects to...

  • Customer Experience Expert

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$22.500 - R$37.800

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to provide exceptional support and service to our customers.Key Responsibilities:Respond to customer inquiries via various channels, including live chat, email, and phone.Meet sales and retention targets to ensure optimal customer experience.Educate our growing customer base on the use...

  • Client Experience Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeClientService Tempo inteiro US$90.000 - US$124.000

    Job Title: Client Service AnalystKey Responsibilities:Deliver exceptional client experiences and enhance risk awareness.Primary Duties:Input client transactions and generate monthly reports.Coordinate the timely delivery of statements for report analysis.Manage clients' active registrations with our vendors.About the Role:You will collaborate closely with...

  • Vendedor Atacadista em São Paulo

    2 semanas atrás

    São Paulo, São Paulo, Brasil Atacadista São Paulo Tempo inteiro

    Overview Atacadista são são Paulo é uma empresa de comércio e distribuição de alimentos localizada na região Brás, em São Paulo. O salário é negociado entre o empregado e a empresa. Responsibilities Atuar como vendedor atacadista. Realizar pesquisas de novos clientes via telefone e internet. Sanar dúvidas e prestar atendimento aos clientes. Atuar...

  • Vendedor Atacadista em São Paulo

    2 semanas atrás

    São Paulo, São Paulo, Brasil Atacadista São Paulo Tempo inteiro

    Join to apply for the Vendedor Atacadista em São Paulo role at Atacadista São Paulo Join to apply for the Vendedor Atacadista em São Paulo role at Atacadista São Paulo Atuará nas atividades internas e demais funções pertinentes ao cargo. Necessário conhecimento na área de atuação.Formação AcadêmicaNão informadoSalárioA...

  • Client Experience Advocate

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$40.000 - US$80.000

    Job TitleYou will be the calm in chaos, providing expert support to clients across time zones and platforms.We believe client experience is everything. We're seeking a trusted voice, sharp problem solver, and reliable guide for our clients.If you believe great service is about building trust, this role might be your perfect fit.We deliver innovative...

  • Expert User Experience Specialist

    Há 13 horas

    São Paulo, São Paulo, Brasil beBeeUserExperience Tempo inteiro R$100.000 - R$120.000

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives.Overview of the role:We are looking for a User Experience Specialist to join our team in different projects made up of multicultural teams distributed...

  • Expert Service Quality Professional

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$24.740 - R$36.270

    Bilingual Quality ExpertOur organization is seeking a highly skilled and detail-oriented Bilingual Quality Expert to join our team in São Paulo, Brazil. As a Bilingual Quality Expert, you will play a pivotal role in ensuring excellence in customer service and identifying areas for improvement.Main Responsibilities:Cultivate quality standards and guarantee...