Medical Information Nurse

1 semana atrás

Curitiba, Paraná, Brasil beBeeHealthcare Tempo inteiro R$72.000 - R$108.000
Job Title: Healthcare Information Specialist

This role involves providing accurate and timely medical information to customers, while adhering to regulatory requirements and industry standards.

  • Responds to customer inquiries regarding medical and safety information via various channels, including telephone, email, and website.
  • Provides detailed and labeled medical/safety information responses in accordance with regulatory requirements and company policies.
  • Accurately identifies, documents, and reports adverse events, special situation events, and product complaints.
  • Ensures tasks are completed within agreed deadlines and maintains quality in all areas of the job.
  • Formulates and provides accurate responses utilizing approved labeling, published literature, and other data.
  • Logs all enquiries handled into Inquiry Handling Systems in an accurate and comprehensive manner.
  • Maintains quality by performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General.
Requirements:
  • Nursing degree (RN/BS/BA/MS) is mandatory.
  • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
  • Ability to write fluently and grammatically correctly in the target language for the role.
  • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
  • Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
  • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
Benefits:

This position offers a challenging and rewarding opportunity to work in a dynamic environment, where you can utilize your skills and experience to make a positive impact.

Key benefits include:

  • Opportunity to work independently and as part of a team.
  • Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat.
  • Experience using a document management system and aptitude to learn other computer systems, including inquiry handling databases.

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