Digital Engagement Specialist

1 dia atrás

Salvador, Bahia, Brasil beBeeCustomerSuccess Tempo inteiro R$300.000 - R$1.500.000
Job Title

Key Responsibilities:

  • Engage with fans and followers via online chat platforms.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
Requirements

We are looking for a candidate with the following skills and qualifications:

  • Proven experience in customer support, sales, or chat moderation.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Familiarity with CRM tools and online chat software.

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