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SAP SuccessFactors HCM iXp Technical Support Intern

2 meses atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
{"Job Summary

As a Technical Support Intern for SAP SuccessFactors HCM iXp, you will play a crucial role in delivering exceptional support services to our global customers. Your primary responsibility will be to assist customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

Key Responsibilities
  • Perform root cause analysis, troubleshooting, and resolving support incidents reported by global customers
  • Report bugs to the Development Support department
  • Create and share technical knowledge with colleagues and customers
  • Monitor critical support incidents
  • Ensure SLAs adherence and 24x7 support
  • Participate in local or global projects
Requirements
  • Fluent English (oral and written) for communication with customers and colleagues globally
  • Strong customer focus and communication skills (oral/written)
  • Team player with a great environment
  • Preferred Technical Knowledge:
    • Understanding of HTTP protocol communication (POST, PUT, GET, etc)
    • Familiarized with Web Services communication protocols (JSON, XML, WSDL, SOAP, etc)
    • Familiarized with Cloud Computing environments (API, SaaS, SAML)
    • Knowledge in Business Processes and ERP systems would be a benefit
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

"}