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Customer Service Supervisor

Há 1 mês

São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro
Teleperformance Operations Supervisor Job Description

Teleperformance is seeking an experienced Operations Supervisor to lead our customer service team in Lapa, SP. As a key member of our team, you will be responsible for motivating and guiding service teams to deliver exceptional customer experiences.

  • Key Responsibilities:
  • Lead and motivate service teams to ensure excellence in customer service.
  • Monitor and analyze performance indicators to identify opportunities for improvement.
  • Provide support and guidance to employees to promote a collaborative and productive work environment.
  • Collaborate with other areas to implement integrated service strategies.
  • Stay up-to-date on leading best practices and trends in the customer service industry.

Requirements:

  • Proven experience as a Customer Service Supervisor, preferably in a Call Center environment.
  • Experience with Social Media preferred for an integrated approach to customer service.
  • Mastery of Call Center Operational Indicators, with the ability to analyze and optimize results.
  • Intermediate/advanced knowledge of the Office Package is desirable.
  • Availability to work in person in Lapa, SP.
  • Advanced or fluent English.

About Teleperformance:

Teleperformance is a leading company in the customer service industry, committed to delivering exceptional experiences to our clients and their customers. We offer a dynamic and supportive work environment, with opportunities for growth and development.