Customer Journey Service Supervisor
Há 1 mês
We are seeking a highly skilled Customer Journey Service Supervisor to join our team at Great Wall Motor Brasil Ltda.
Key Responsibilities:
- Create a standardized After Sales process that prioritizes customer satisfaction through a lean and efficient approach.
- Implement the After Sales process across all dealerships.
- Develop sustainability procedures to maintain high levels of customer satisfaction and operational efficiency.
- Design and deliver online and face-to-face training programs for dealers, tailored to their needs.
- Integrate digital solutions into the After Sales process, including customer booking, reception, repair order management, and customer satisfaction surveys.
- Ensure compliance with LGPD regulations through the creation of a workflow.
- Foster a culture of continuous improvement among dealers, aiming to provide the best possible customer experience in the market.
Required Skills and Knowledge:
- Excellent communication and proactive skills.
- Negotiation experience with dealers, suppliers, and other stakeholders.
- Strong analytical and problem-solving abilities.
- In-depth knowledge of After Sales operations, including dealers' processes, planning, customer care, logistics, pricing, marketing, technical, warranty, and training.
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Customer Journey Service Supervisor
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Customer Journey Service Supervisor
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