Customer Support Team Leader

2 semanas atrás


Belo Horizonte, Minas Gerais, Brasil U4C Instituição de Pagamento S.A. Tempo inteiro

Company Overview: U4C Instituição de Pagamento S.A. is a prominent player in the digital payments sector, with a strong focus on the sports betting industry. Our organization has expanded its reach significantly, establishing a notable presence in various markets.

Position Summary: We are seeking a dedicated professional to collaborate closely with the department head in overseeing customer support operations. This role involves managing the service team, enhancing operational processes, and continuously monitoring performance metrics to drive improvement.

Key Responsibilities:

  • Oversee the customer support team and ensure high-quality service delivery.
  • Evaluate team performance and provide constructive feedback.
  • Conduct regular alignment meetings to foster communication and collaboration.
  • Develop and implement strategies aimed at continuous service enhancement.
  • Work alongside the department head to achieve service excellence.
  • Proactively identify and resolve issues impacting team performance and service quality.
  • Maintain effective communication with partners and stakeholders.
  • Streamline internal processes to boost operational efficiency.
  • Adopt best practices from the industry to improve service standards.
  • Analyze performance data to uncover trends and areas for improvement, presenting insights to the department head.

Qualifications:

  • Demonstrated experience in managing customer service operations.
  • Proficient in handling customer interactions via various digital platforms.
  • Familiarity with CRM systems.
  • Fluency in English is essential for communication with international teams.
  • A degree in Business Administration or a related field is required.
  • Knowledge of process management is advantageous.

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