Technical Support and Implementation Specialist

Há 7 dias

Belo Horizonte, Minas Gerais, Brasil Symplicity Corporation Tempo inteiro

About the Role:

The Technical Support and Implementation Specialist will be responsible for delivering technical aspects of the UniHub platform to clients across North America and supporting them in their continued use and adoption of the software.

Key Responsibilities:

  • Become a UniHub functional expert with end-to-end knowledge of the system.
  • Support the functional team in technical aspects (Auth, data integration) through client implementations.
  • Provide clients with a web design on par with their branding guidelines.
  • Maintain technical processes and documentation for the North America market.
  • Provide Tier 1, 2 & 3 support to customers.
  • Maintain customer case information within the Symplicity support portal.
  • Triage cases from case tickets logged.
  • Identify potential software bugs and capture these within JIRA and assist the engineering team as required to troubleshoot and resolve the issue.
  • Assist in client and internal projects.

Desirable Skills and Experience:

  • Strong written and verbal communication skills are the most significant requirement for this position.
  • Fluency in spoken and written English is required.
  • Applicants will be interviewed in English and will be asked to submit a sample of their business or technical writing in English.
  • HTML and CSS/less.
  • Friendly & consultative client engagement manner.
  • Thrive in a high performing team.
  • High attention to detail & solution-oriented mindset.
  • Strong technical acumen.
  • Ability to think laterally.

About Symplicity Corporation:

Symplicity Corporation is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity's products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer.

Symplicity Brazil is a Great Place To Work certified and in 2022 awarded as one of the TOP 3 best companies to work in Brazil.

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