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At Infobip Ltd, we strive for excellence in customer-centric innovation. Our team values creativity, persistence, and innovation, believing that collaboration is key to achieving great heights. Since 2006, we have been pushing the boundaries of technological possibilities and are now shaping the future of global communications.
**Key Responsibilities:**
We are seeking a highly skilled Customer Success Professional to join our team. Key responsibilities include:
- Minimizing risks and identifying opportunities for growth.
- Responding to requests from Self-Service customers.
- Active involvement in improvements around Self-Service (process/customers) with the support of experienced colleagues.
- Collaborating with internal teams to drive continuous improvement in lead quality and conversion rates (both from Marketing to SS and from SS to Sales).
- Analyzing data from SS customers, using it to distinguish potential out-of-Self-Service customers and preparing those leads for the Sales department.
**Requirements:**
Proficiency in English is required for this role.
We offer a hybrid work model (3 days at the office).
We are looking for a proactive and willing-to-learn individual who is eager to grow in this position.
Infobip Ltd is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
