Operations Training Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeEnablement Tempo inteiro US$90.000 - US$120.000
Job Description

We are seeking an experienced Enablement and QA Manager to join our team. The successful candidate will be responsible for organizing and planning the learning path for all Support and Business Operations teams, creating and managing a Quality Assurance Program for the Customer Support Team and other areas of Firstbase operations.


Key Responsibilities
  • Define strategy of the operations training path
  • Rebuild the onboarding training for all operations areas
  • Improve the QA program of the customer support
  • Create and update training materials, articles and macros for customer support team
  • Coordinates or performs administrative functions necessary to deliver and document training programs.
  • Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
  • Develop procedures, policies and standards for internal and external public together with other ops managers
  • Work with product and marketing with constant feedbacks to improve our products
Requirements
  • 3+ years of experience in training manager or QA
  • Experience in providing customer support related to sales
  • Excellent communication skills: collaborate effectively across internal teams and with external partners.
  • Working knowledge of customer service software (Zendesk)
  • High integrity and a customer-first mentality;
  • Ability to think strategically and to lead
  • Advanced troubleshooting and multi-tasking skills
  • Strong client-facing and communication skills
  • Self-starter mindset.
  • Proficiency in English
Benefits
  • Competitive salary & equity
  • Hybrid work environment
  • 21 days of PTO + birthday off
  • Build your ideal work setup
  • Health benefits
  • Learning & development
  • Amazing quarterly bonuses
About Us

Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses. Our team is dedicated to solving some of the startups' hardest problems, with particular focus on democratizing access to financial infrastructure, automating tasks every founder faces when running a business, making tools and resources more accessible to everyone, everywhere, building integrated solutions for founders and removing friction, delivering opportunity to traditionally overlooked founders and companies, and democratizing access to knowledge.

  • Training Operations Expert

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeTraining Tempo inteiro R$90.000 - R$120.000

    Job Title:Courier Training SpecialistWe are seeking a skilled Courier Training Specialist to join our team at Keeta. In this role, you will be responsible for designing targeted online training programs and managing product and content operations related to new rider training.Key Responsibilities:Identify key pain points for riders across different business...

  • Operations Training and Development Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeGaming Tempo inteiro

    Job Summary:We are seeking a skilled Training Specialist to join our team. In this role, you will be responsible for designing and delivering training programs to newly hired staff in the Operations division.The ideal candidate will have relevant working experience in a similar role, excellent interpersonal and teaching skills, as well as fluency in...

  • Training Operations Director

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeLeader Tempo inteiro R$150.000 - R$200.000

    Key ResponsibilitiesThe successful candidate will be responsible for developing and implementing business training and operation strategies for Brazil.Define knowledge and skills required at different stages based on various roles (BD, Key Account Manager, BD Manager, Operations, Support).Enhance employee competence and satisfaction through training and...

  • Accounting Operations Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeAccounting Tempo inteiro R$4.000 - R$6.000

    Accounting Operations SpecialistPlease submit your resume in English.# Job Description #We are looking for a strategic Accounting Operations Specialist to support our finance operations in Brazil. As part of a fast-growing startup, you will oversee all accounting activities, including financial reporting, budgeting, tax compliance, and cash flow...

  • Clinical Training Specialist

    Há 23 horas

    São Paulo, São Paulo, Brasil beBeeTraining Tempo inteiro R$45.000 - R$55.000

    Role SummaryWe are seeking a Clinical Training Specialist to join our team in São Paulo. As a key member of our renal care organization, you will be responsible for managing education, training, and compliance initiatives.

  • Clinical Training Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeNursing Tempo inteiro R$64.194 - R$83.749

    Clinical Training SpecialistDiaverum is seeking a skilled Clinical Training Specialist in São Paulo to oversee the education, training, and compliance of nurses.About the Position:The successful candidate will be responsible for managing key responsibilities related to education, training, policies, procedures, guidance, and communication at Diaverum. Key...

  • Operations Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$70.000

    Job Title: Operations SpecialistWe are seeking an experienced professional to join our team in a dynamic role with diverse responsibilities. As an Operations Specialist, you will be responsible for engaging with customers, providing technical information and advice on product applications, delivering training sessions, investigating and resolving product...

  • Agency Training Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

    The Agency Training Specialist supports Global Business Solutions (GBS) and is accountable for providing onboarding support and continuing education for both an internal agency team within the Global Business Solutions and external education for agencies.**Responsibilities**:- Deliver engaging training experiences to diverse audiences including: Internal...

  • Courier Training Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro

    Responsibilities:Identify rider pain points at different business stages and design targeted online training programs; Responsible forthe product and content operations of new rider training, in-process reminders, and post-event education.Requirements:Bachelor's degree or higher with 3+ years of training experience; Strong cross-functionalcollaboration and...

  • Mainframe Operations Specialist

    Há 21 horas

    São Paulo, São Paulo, Brasil beBeeOpportunities Tempo inteiro R$48.000 - R$72.000

    We are seeking a highly skilled professional to join our team as a Mainframe Operations specialist.Key ResponsibilitiesMonitoring the client's environment to ensure seamless system operation.Investigating alerts and managing jobs using CA7/IZWS tools.Implementing maintenance changes to optimize system performance.This is an exciting opportunity for someone...