Customer Reliability Specialist

1 semana atrás


Brasil Luxoft Tempo inteiro

Job Title: Customer Reliability Specialist

About the Role:
At Luxoft, we are seeking a skilled Customer Reliability Specialist to join our team. As a key member of our team, you will be responsible for improving client reliability through root cause analysis, blameless postmortems, and implementing code guard rails to prevent problem recurrence.

Key Responsibilities:
• Improve client reliability through root cause analysis and blameless postmortems
• Implement code guard rails to prevent problem recurrence
• Be the central point of contact on the health of client applications to increase product reliability and organizational efficiency
• Participate in on-call rotation for responding to customer-facing emergencies
• Continuously improve production incident response and triage practices by implementing best SRE practices
• Document the details of incident, root cause, resolution, and solution
• Participate in planning, standups, and retrospective meetings to prioritize and understand reliability practices
• Collaborate with internal and external customers and stakeholders
• Participate in reviews and operational readiness for client releases
• Perform deep dives into both client and systemic reliability issues
• Support release activities and production environment testing

Requirements:
• Strong troubleshooting and debugging skills
• Expertise in client development languages (React Native, Java, Kotlin, Obj-C, Swift, Brightscript, JS)
• Previous experience with mobile applications development
• Good verbal/written communication skills
• Experience with Atlassian suite tools (JIRA, Confluence)
• Strong passion in diagnosing software and distributed systems
• Expertise in modern client development methodologies and enterprise software platforms
• Ability to deep dive into existing architecture and implementation to assist in solving problems
• Solid understanding of client designs, including multi-tier & multi-tenancy frameworks
• Practical knowledge of various aspects of client design, coding, and analysis
• Understanding of SQL/NoSQL databases, data structures, and algorithms

Nice to Have:
• Bachelor's degree in computer engineering or computer science
• Experience working with Agile development technologies
• Experience with NewRelic and Kibana
• English B2 Upper Intermediate



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