Maintenance Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$35.000 - R$70.000

Technical Support Specialists play a vital role in ensuring seamless operations for our clients.

We are looking for talented individuals who can provide expert technical assistance, focusing on solving complex engineering problems and optimizing software and hardware solutions.

This is an opportunity to build long-lasting relationships with clients, analyzing their needs and developing tailored solutions to improve maintenance processes.

Key Responsibilities:

  • Develop and maintain close relationships with the customer base, ensuring clear and effective communication.
  • Investigate and diagnose technical issues, providing accurate and timely solutions, including solving complex engineering problems.
  • Collaborate with the development team to report bugs and suggest improvements based on client feedback and needs.
  • Provide technical support through various channels, resolving client issues quickly and efficiently.
  • Manage support activities and client interactions, documenting actions in CRM systems for accurate and accessible records.
  • Gain a deep understanding of our products, correlating features with client operations to identify and suggest improvements and new tools.
  • Analyze mechanical, electrical, and operational spectra, interpret technical drawings, and understand industrial processes, including knowledge of PPCM (Planning, Programming, and Control of Maintenance) and its operational routines.

Requirements:

  • Bachelor's degree in a technical discipline, such as Electrical, Mechanical, or Industrial Engineering.
  • Experience in providing technical support for software or technology products.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent verbal and written communication skills.
  • Knowledge of troubleshooting and diagnostic techniques.
  • Proficiency in technical support tools and Helpdesk software.
  • Ability to document technical information for a non-technical audience.
  • Genuine listening skills and an obsession with customer satisfaction, delivering exceptional service.

Bonus Points:

  • CATV II or III certification.
  • Prior experience in B2B technical support roles.
  • Additional language skills apart from English.

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