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Phone Support Representative
3 semanas atrás
We are seeking experienced customer service professionals to join our team as Phone Support Representatives. As a key member of our support team, you will be responsible for providing exceptional customer service by handling incoming calls with warmth and professionalism.
Duties and Responsibilities:- You will thoroughly understand our menu offerings and provide detailed descriptions to customers, making recommendations as needed.
- Taking accurate orders over the phone for delivery and collection, coordinating with stores is also a crucial part of this role.
- You will assist customers with modifying existing orders and communicate changes with stores.
- In addition, you will identify opportunities to upsell and cross-sell relevant products, enhancing the dining experience and increasing sales revenue.
- A Matric certificate is required.
- Proficiency in computer literacy and excellent phone etiquette are necessary skills for success in this role.
- Strong written and verbal communication skills are essential for effective customer interactions.
- Experience in inbound calls and a call centre environment or similar role is highly valued.
