Customer Support Specialist

Há 2 dias

Rio Claro, Brasil beBeeCustomerService Tempo inteiro R$45.000 - R$55.000

**Job Description:**

We are seeking a young professional to join our dynamic environment as a Customer Service Planner. This role offers a unique opportunity to gain hands-on experience in service operations, machine installations, and planning.

As a key player in the industrial automation and engineering solutions fields, we specialize in developing process systems for the ceramics industry and digital press for the glass industry.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

About the Role:

This position is part of our Young Professional Program (YPP), which provides structured training and mentorship to develop key skills to support our growing market.

Responsibilities:

  • Draft technical documentation to support the department.
  • Monitor technical installations through data reports and analysis.
  • Oversee HSE procedures, processes, and contracts with external providers.
  • Coordinate the provision and rental of lift equipment in collaboration with external customers.
  • Organize and manage travel for technical service personnel.
  • Plan technical resources to support external customer needs efficiently.

Requirements:

  • A degree in Engineering or related fields.
  • 0 to 3 years of experience in Customer Service Operations or Planning activities.
  • Fluency in English and Portuguese/Spanish (a third language is a plus).
  • Strong problem-solving skills to handle complex technical challenges.
  • Excellent communication and interpersonal skills, with the ability to interact with customers, internal teams, and stakeholders.
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.).
  • A proactive and adaptable mindset to thrive in a fast-paced environment.

Benefits:

  • International career exposure within a global leader.
  • Structured learning & mentorship under experienced professionals.
  • Growth opportunities with real impact on business decisions.
  • A dynamic and collaborative work environment in a fast-growing market.

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