
Product Support Specialist
Há 5 horas
As a customer support specialist, you will play a crucial role in providing timely and effective solutions to customers.
This position requires excellent communication skills, technical knowledge, and problem-solving abilities. You will be responsible for handling customer inquiries via live calls and CRM tools, communicating effectively with customers, peers, and upper management, adapting to changing situations, prioritizing tasks accordingly, taking ownership of situations, and continuously seeking improvement opportunities.
Key Responsibilities:
- Provide exceptional customer service through proactive listening, empathy, and solution-focused responses.
- Communicate complex technical information to customers in a clear and concise manner.
- Identify and resolve customer issues efficiently and effectively.
- Work collaboratively with internal teams to achieve common goals and objectives.
Requirements:
- Bachelor's or Associate's degree in a technology or business-related field.
- Fluency in English.
- Customer-facing experience with a proven track record of success.
What We Offer:
- A dynamic work environment that fosters growth and development.
- Ongoing training and professional development opportunities.
- A competitive compensation package.
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