Implementation Expert

This role is a critical component of our team, driving positive change by implementing and configuring solutions to achieve customers' business goals.

As an Implementation Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your primary responsibility involves delivering solutions to both new and existing customers, handling projects with varying scope and complexity.

You will collaborate with customers across all industries, leading efforts to capture, document, and configure requirements. Additionally, you will conduct testing, training, and support go-live activities to ensure customer satisfaction and desired outcomes are achieved.

• Serve as a trusted advisor throughout the implementation project lifecycle, articulating the impact of solution design and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships, ensuring effective communication throughout the project.
• Lead onsite and remote meetings and workshops with customer project teams, encompassing activities such as requirements gathering and configuration reviews.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers' needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations for navigating scope, budget, and timeline changes effectively.
• Perform solution testing and coordinate with quality assurance teams for QA testing and customer User Acceptance Testing.
• Develop and deliver customer-specific training programs during project implementations.
• Assist Support teams with resolution of customer configuration defects.
• Travel up to 20% to customer sites.

Working with us provides the opportunity to contribute first-hand to a bigger purpose - helping companies become more sustainable by keeping employees safe, minimizing environmental impacts, and improving product quality.

Our culture emphasizes customer obsession, teamwork, innovation, courage, results delivery, adaptability, and strong interpersonal skills. We prioritize work-life balance, career development, celebrating successes, and giving back to the community.

Key Skills:

• 5+ years technical implementation consulting experience with SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• Presentation skills, with the ability to present business and project solutions effectively to diverse audiences.
• Ability to deeply engage with customers, uncover their core needs, and address real problems they aim to solve.
• A consultative approach that involves deeply understanding customer needs and addressing core problems.

Onboarding Process:

• Within 1 month: Corporate onboarding, Departmental onboarding, Work with an onboarding mentor, Meet the team and leadership.
• Within 2 months: Complete key Departmental onboarding assignments, Start a project with support from your Mentor, Manager, and team.
• Within 4 months: Fully ramp up with role-specific critical metrics and targets.
• Within 1 year: Effectively manage four or more concurrent projects, Guide customers towards standard methodologies and industry best practice, Become an Onboarding Mentor, Achieve positive customer feedback for quality and delivery.