ERP Support Specialist

Há 7 dias


Brasil beBeeDynamics Tempo inteiro R$60.000 - R$95.000

A seasoned expert is needed to provide functional and technical support for a global enterprise's ERP system.

The ideal candidate will work remotely from Brazil during Central European Time (CET) business hours, supporting users across Europe with a focus on modules such as Finance, Procurement, Inventory, and Supply Chain.

Key Responsibilities
  • Deliver high-quality support for ERP users, troubleshooting and resolving system and user issues in a timely manner.
  • Collaborate closely with internal IT teams and external partners to escalate and resolve complex incidents.
  • Monitor system performance and suggest improvements to optimize efficiency.
  • Document issues, resolutions, and develop user guides tailored to the business.
  • Support testing of updates, patches, and new functionality.
  • Assist in user training and promote ERP adoption.
  • Engage with Microsoft support as needed for advanced technical cases.

Requirements

  • At least 5 years' experience supporting Microsoft Dynamics 365 Finance and Operations (D365FO) or AX 2012.
  • Strong functional knowledge of key D365FO modules related to finance and supply chain processes.
  • Proven problem-solving abilities and excellent communication skills.
  • Fluent in Portuguese and English (spoken and written).
  • Available to work remotely from Brazil during CET business hours.

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