IT Technical Operations Specialist
2 semanas atrás
This is a hands-on technical role where you will be part of our IT Operations Center, providing Tier III support for our core transaction processing platform.
As a key member of our team, you will monitor and assess potential issues across key IT applications, systems, and devices. You'll use various tools to monitor alerts, perform first and second-level troubleshooting, correlate manual alerts, and resolve issues as needed.
You will work closely with architecture, infrastructure, application, and operational support teams to maintain and improve our systems. Responsibilities include certificate renewals and patching, software deployments, and network configuration changes.
- Monitor key alerts and notifications, driving timely response and resolution.
- Investigate, troubleshoot, and resolve technical issues in a 24x7 environment.
- Understand the impact of applications and infrastructure on employees, partners, and customers.
The position covers one of several shifts, including one weekend day.
We're looking for someone with strong analytical thinking and attention to detail, who can multitask and prioritize in a fast-paced environment.
Key Responsibilities:- Monitor key alerts and notifications, driving timely response and resolution.
- Investigate, troubleshoot, and resolve technical issues in a 24x7 environment.
- Understand the impact of applications and infrastructure on employees, partners, and customers.
In this role, you'll have the opportunity to develop and maintain automation scripts and monitoring improvements.
We value innovation, operational excellence, and continuous improvement, and we're committed to creating an inclusive and supportive work environment.
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