
Strategic Operations Leader
2 semanas atrás
Operational Excellence Specialist
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- The Operational Excellence Specialist will lead the management of operational teams, design and implement efficient processes, and oversee day-to-day operations to ensure quality and cost efficiency.">
Key Responsibilities:
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- Directly manage LX operational teams, including Customer Support and Teaching teams.">
- Design and implement operational processes and structures to ensure stable performance.">
- Set up, monitor, and improve KPIs and motivational frameworks for Team Leaders and their teams.">
- Oversee day-to-day operations and ensure quality through performance analytics, QA frameworks, checklists, and roadmaps.">
Requirements:
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- Proven experience in managing operational teams over 50 people.">
- Background in Sales, Contact Center, and Customer Support.">
- Proficiency in English and Portuguese languages.">
Benefits:
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- Global Collaboration: Join a diverse, international team that values innovation and recognizes individual contributions.">
- Professional Development: Benefit from continuous learning opportunities and support for your career advancement goals.">
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