Senior System Analyst, Application Support

2 semanas atrás


Campinas, São Paulo, Brasil Averis Tempo inteiro
Job Mission

Averis is seeking a highly skilled Senior System Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our systems and providing top-notch support to our users.

Key Responsibilities
  • Provide expert-level support for Non-SAP systems, including troubleshooting and resolving complex issues.
  • Liaise with service providers to ensure seamless integration and optimal performance.
  • Design and implement technical and architectural solutions to meet business requirements.
  • Manage the ticket queue for NON SAP systems, ensuring timely resolution and high customer satisfaction.
  • Participate in projects, collaborating with cross-functional teams to deliver high-quality results.
  • Develop innovative solutions to meet business needs, leveraging your expertise in.Net technologies and SAP systems.
  • Create high-level technical specifications, focusing on integration between systems.
  • Discuss and align technical issues with project development teams, ensuring seamless collaboration.
  • Review and approve final products before solution/technology go-live, ensuring alignment with global team guidelines.
  • Align proposed solutions with the Global Team, ensuring consistency and best practices.
  • Contribute to process optimization, driving continuous improvement and efficiency.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field.
  • Minimum 5 years of working experience, with a strong background in application support and development.
  • Proven experience in supporting SAP and Non-SAP systems, with expertise in.Net technologies (C#, ASP.Net).
  • Experience in supporting forestry systems, such as SGF (desirable), and the pulp and paper segment.
  • English proficiency - intermediate level.
  • Experience in the project lifecycle, including management, planning, and control.
  • PMBOK and Agile Methodologies.
  • ITIL certification.
  • ServiceNow or Nexus experience (desirable).
  • Strong team worker with excellent organizational and time management skills.


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