Support Analyst

3 semanas atrás


Campinas, São Paulo, Brasil Share People Hub Tempo inteiro
About Share People Hub

Share People Hub is a leading provider of innovative solutions for businesses, partnering with AB InBev to deliver cutting-edge technology and services.

About the Role

We are seeking a highly skilled Support Analyst to join our team, responsible for providing technical support across the company. The ideal candidate will have a strong background in computer operations and incident management, with excellent problem-solving skills and a keen attention to detail.

Key Responsibilities
  • Monitor and maintain computer systems and networks
  • Respond to service issues and requests in a timely manner
  • Provide technical support across the company
  • Troubleshoot systems and applications problems
  • Implement, manage, and maintain IT service management processes and procedures
  • Manage incidents and communicate with stakeholders during incidents
  • Analyze current processes, technologies, and vendors to identify areas of improvement
  • Prepare and present performance reports and metrics to senior management
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience as a Support Analyst or similar role in IT
  • Experience in computer operations and incident management
  • Strong problem-solving skills with a keen attention to detail
  • Excellent organizational skills, ability to prioritize, and comfortable working independently
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Familiarity with various operating systems and platforms
  • Knowledge of ITIL and industry best practices
  • Excellent written and verbal communication skills
  • Advanced English
What We Offer
  • Performance-based bonus
  • Attendance bonus
  • Private pension plan
  • Meal allowance
  • Casual office and dress code
  • Days off
  • Health, dental, and life insurance
  • Medicines discounts
  • Gympass partnership
  • Childcare subsidies
  • Discounts on Ambev products
  • Clube Ben partnership
  • Scholarship
  • School materials assurance
  • Language and training platforms
  • Transport allowance

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