Mid Level Web Support Analyst

2 semanas atrás


Campinas, São Paulo, Brasil Bosch Group Tempo inteiro
Job Description

Bosch Group is seeking a skilled Mid Level Web Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, resolving technical issues related to our web applications, and ensuring a positive customer experience.

Key Responsibilities:
  • Incident Management: Diagnose, troubleshoot, and resolve technical issues related to web applications.
  • Customer Interaction: Interact with clients to understand their needs, provide technical support, and ensure a positive customer experience.
  • Problem Solving: Analyze complex technical problems, identify root causes, and implement effective solutions.
  • Process Improvement: Continuously identify opportunities to improve support processes and procedures.
  • Collaboration: Work closely with cross-functional teams to ensure timely resolution of issues.
Requirements:
  • Bachelor's degree in Computer Science, Informatics, or a related field
  • Proficiency in Java and Spring Boot framework
  • Experience with C# programming language
  • Database management experience with Oracle, MySQL, and SQL Server
  • Knowledge of API documentation using Swagger
  • Experience with API or Webservice testing tools like Postman or Insomnia
  • Strong understanding of Spring Framework (JPA, Spring Security, Restful APIs) and experience with both monolithic and microservice architectures
  • Proficiency in frontend technologies: HTML5, CSS3, SCSS, and TypeScript
  • Experience with React or Angular 7 for building SPAs (Single-Page Applications)
  • Unit testing experience
  • Agile methodologies and experience with CI/CD environments
  • Proficiency in Git Flow for version control
  • Intermediate to fluent English
Preferred Skills:
  • ITIL framework knowledge
  • Microservices architecture experience
  • Proficiency with frontend development tools (e.g., Chrome DevTools)
  • Experience with Keycloak
  • Cloud platform experience (Azure, AWS)
  • Python programming experience and familiarity with frameworks like Django, Flask, or FastAPI
  • Vue.JS experience


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