Support Analyst
Há 7 dias
About Share People Hub
Share People Hub is a leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including North America, Latin America, Europe, Asia, and Africa.
About ABI Growth Group
The ABI Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
Our Digital Products
We are home to a robust suite of digital products, including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
What You'll Do
- Monitor and maintain computer systems and networks to ensure seamless operations.
- Respond promptly to service issues and requests, providing timely and effective solutions.
- Provide technical support across the company, troubleshooting systems and applications problems.
- Implement, manage, and maintain IT service management processes and procedures.
- Manage incidents and communicate effectively with stakeholders during incidents.
- Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
- Prepare and present performance reports and metrics to senior management.
- Responsible for maintaining and improving our computer operations, focusing on incident management and problem-solving.
What You'll Need
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Support Analyst or similar role in IT.
- Experience in computer operations and incident management.
- Strong problem-solving skills with a keen attention to detail.
- Excellent organizational skills, ability to prioritize, and comfortable working independently.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Familiarity with various operating systems and platforms.
- Knowledge of ITIL and industry best practices.
- Excellent written and verbal communication skills.
- Advanced English.
What We Offer
- Performance-based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- Gympass partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
*Rules applied
Equal Opportunity & Affirmative Action
Share People Hub is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
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