Shared Service Center Director

Há 7 dias

São Caetano do Sul, São Paulo, Brasil beBeeAdministrative Tempo inteiro R$95.547 - R$129.576
Job Overview

The role involves leading a high-performing HR Shared Services team with a focus on enhancing structure, adaptability, and efficiency.

Key Responsibilities:
  • Oversee daily operations, conduct performance appraisals, provide coaching, and implement development plans and disciplinary actions.
  • Identify and recommend process improvements to increase operational efficiency, quality, speed, and safety.
  • Organize teams for performance improvement initiatives and ensure adherence to project plans.
  • Collaborate with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.
  • Monitor team performance, ensure compliance with SLAs and global policies, and conduct periodic quality checks.
  • Resolve issues efficiently and escalate complex matters as needed.
Requirements:
  • Bachelor's degree in Business, Human Resources or related experience.
  • Advanced/Fluent English language skill.
Preferred Qualifications:
  • Experience in People Services or Human Resources for Brazil environment.
  • Spanish language proficiency.
  • Understanding of the regulatory environment and/or experience in the Shared Services business for Brazil.
Skills and Competencies:
  • Flexibility and Organizational agility.
  • Strategic thinking, consulting and analytical skills.
  • Interpersonal Savvy / Communication and work collaboratively.
  • Broad understanding of Operational systems and technology.
  • Accountability.
  • Ability to comfortably interact with unions, employees and leaders at all levels.
  • Dealing with ambiguity.
  • Problem Solving.
  • Accountability: Time / Deadline / Delegate / Multitask.
  • Data Driven.
  • Expertise to present data, findings, and potential actions/solutions to stakeholders.
  • Project management, change management and continuous improvement.
  • Ability to think creatively and strategically.

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