Shared Services Team Supervisor

Há 5 dias

São Caetano do Sul, São Paulo, Brasil beBeeSharedServices Tempo inteiro R$60.000 - R$104.000
Job Opportunity:

Supervise Shared Services Team.

The role involves leading and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. The team will oversee daily operations, conduct performance appraisals, provide coaching, and implement development plans and disciplinary actions. Additionally, the team will identify and recommend process improvements to increase operational efficiency, quality, speed, and safety, as well as conduct meetings with stakeholders to align and address process gaps.

Responsibilities include:

  • Oversee daily operations and ensure compliance with SLAs and global policies;
  • Conduct performance appraisals and provide coaching and development plans;
  • Implement disciplinary actions when necessary;
  • Identify and recommend process improvements to increase operational efficiency, quality, speed, and safety;
  • Conduct meetings with stakeholders to align and address process gaps;
  • Collaborate with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects;
  • Monitor team performance and ensure adherence to project plans;
  • Resolve issues efficiently and escalate complex matters as needed.

Required skills and qualifications include a Bachelor's degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services). Language skill: Advanced/Fluent English is required. Additional preferred qualifications include experience in People Services or Human Resources for Brazil environment, Spanish language skills, and understanding of the regulatory environment and/or experience in the Shared Services business for Brazil.

Skills/Competencies:

  • Flexibility and Organizational agility;
  • Strategic thinking, consulting and analytical skills;
  • Interpersonal Savvy / Communication and work collaboratively;
  • Broad understanding of Operational systems and technology;
  • Accountability;
  • Build effective Network within other cross functional leaders and areas;
  • Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;
  • Dealing with ambiguity;
  • Problem Solving;
  • Accountability: Time / Deadline / Delegate / Multitask;
  • Data Driven;
  • Expertise to present data, findings, and potential actions/solutions to stakeholders;
  • Project management, change management and continuous improvement;
  • Ability to think creatively and strategically.

At our organization, we strive to be a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please email us or call us at. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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