Shared Service Center Supervisor

Hybrid: 02 days of the week working from home. (Monday and Friday) Role: The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. What You'll Do (Responsibilities) People Management : Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions. Continuous Improvement : Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps. Project Management : Organizing teams for performance improvement initiatives and ensuring adherence to project plans. Relationship Management : Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects. Operational Efficiency : Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks. Complaint Management : Resolving issues efficiently and escalating complex matters as needed. The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.

Additional DescriptionYour Skills & Abilities (Required Qualifications) Bachelor's degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services); Language Skill: Advanced/Fluent English. ; What Can Give You A Competitive Edge (Preference Qualifications) Experience in People Services or Human Resources for Brazil environment would be a plus; Spanish would be a plus Understands the regulatory environment and/or experience in the Shared Services business for Brazil would be a plus. Skills/Competencies : Flexibility and Organizational agility; Strategic thinking, consulting and analytical skills; Interpersonal Savvy / Communication and work collaboratively; Broad understanding of Operational systems and technology; Accountability; Build effective Network within other cross functional leaders and areas; Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment; Dealing with ambiguity; Problem Solving; Accountability: Time / Deadline / Delegate / Multitask; Data Driven; Expertise to present data, findings, and potential actions/solutions to stakeholders; Project management, change management and continuous improvement; Ability to think creatively and strategically. #LI-LL1

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