Enterprise Technical Support Expert
Há 7 dias
This role involves providing technical support across enterprise environments and collaborating with product, engineering, and tier 1 & 2 teams to resolve complex issues. This position emphasizes building strong relationships with customers and internal teams, ensuring timely issue resolution and effective communication.
">">- Serve as the escalation point for Tier 2 on complex, technical customer support issues;
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems;
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions;
- Maintain deep knowledge of the client's platform, integrations, APIs, and system behavior;
- Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting;
- Excellent English and Spanish proficiency;
- 7+ years in IT (with 4+ years focused on IT security);
- Certifications: MCP (Windows Server/Windows 10+); CCNA (highly beneficial); VMware ESXi/Linux certifications;
- Opportunity to work with a dynamic team;
- Professional growth and development;
We value transparency and efficiency.
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