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Medical Office Coordinator
2 meses atrás
About The In Team
The In Team is a remote offshore staffing company serving small to mid-sized medical practices in North America. We hire highly-skilled talent from Brazil to work from home and support various functions within healthcare organizations.
About the Job
Responsibilities
- Ensure each prospective and current client/patient has a positive experience
- Respond to all client and patient inquiries within specified service levels
- Prioritize patient needs based on medical urgency
- Develop and distribute end-of-day reports on bookings and conversions
- Handle a variety of tasks independently and simultaneously
- Demonstrate a pleasant disposition with each client/patient interaction
- Work collaboratively on a team
Tasks
- Assist with high call volumes
- Maintain physicians' schedules, scheduling office visits and procedures via phone and in-office
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist with patient registration and financial transactions
- Educate patients on providers, the practice, and services
- May schedule radiology/lab
- May include recall/follow-up scheduling
- May include re-scheduling appointments
- Respond to patient questions and inquiries
- Perform other duties as assigned to support clinic operations
- Stay flexible and supportive, helping out wherever needed, even if it's not in the defined job description
- Complete required call sheets at the end of each day
- Take initiative to learn about the company and grow within the role
Job Qualifications and Skill Sets
- Bachelor's Degree required, medical degree preferred
- Bilingual English and Spanish
- HIPAA Certification (highly recommended)
- 1-3 year experience in USA healthcare industry required
- Minimum 2 years of experience in a doctor's office
- Prior dermatology office experience is required
- Prior scheduling experience required
- Good understanding of healthcare plans; read and understand medical benefits
- Excellent English communication skills (verbal and written)
- Expert use of Google Workspace
- Experience working in Electronic Health Records
- Experience using Slack and other business administration tools
- Ability to work at least 8 hours each day, 5 days per week, Pacific Standard Time
- A positive attitude
- A pleasant speaking voice when engaging with prospects and customers
- Experience and willingness to work in a team environment
- Excellent organization skills
- Strong work ethic and work-from-home reliability
- Bilingual (Spanish) is a plus
Benefits
- Competitive compensation, $5.50 USD/hour
- Work from home
- Work with an amazing, highly engaged team where health and well-being matter
- Full-time assignment to a single client
- Seven vacation/sick days
- Six USA statutory holidays
- Growth and professional development opportunities
- Productivity and referral bonus
Requirements
Bachelor's Degree required, medical degree preferred
1-3 year experience in USA healthcare industry required
Minimum 2 years of experience in a doctor's office
Prior dermatology office experience is required
Prior scheduling experience required
About The In Team
We are a remote offshore staffing company serving small to mid-sized medical practices in North America. We hire highly-skilled talent from the Philippines to work from home and support a variety of functions within healthcare organizations.
Contact Information
Not provided
