Customer Success Team Lead
Há 5 dias
The Customer Success Team Lead is responsible for overseeing the customer support team's performance and ensuring they deliver exceptional service to clients. This role requires a strong leader who can guide the team in achieving their goals and objectives.
Key Responsibilities:
- Lead the customer support team to ensure they meet or exceed client expectations.
- Develop and implement strategies to improve team performance and efficiency.
- Maintain open communication with the team, stakeholders, and clients to ensure seamless collaboration and issue resolution.
Required Skills and Qualifications
To be successful in this role, you will need:
- A degree in Business Administration or a related field.
- At least 5 years of experience in customer-facing roles, preferably in a leadership position.
- Strong leadership and management skills, with the ability to motivate and develop teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Proficiency in MS Office and Google Suite.
Benefits
We offer a competitive salary package, including:
- A base salary of R$10,000 - R$20,000 per month.
- A performance-based bonus structure.
- A comprehensive health insurance plan.
- A generous paid time-off policy.
Work Environment
This is a remote-hybrid position based in Campinas, SP. You will work from home most of the time, but may be required to attend meetings or visit clients on-site occasionally.
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