Information Technology Support Specialist

Há 6 dias

Manaus, Amazonas, Brasil beBeeit Tempo inteiro R$61.600 - R$74.400
Job Title: Workspace Management Technician

This role is a key part of our IT Transformation team, responsible for delivering hands-on IT support to business customers.

Main Responsibilities:
  • Provide onsite IT support for IT incidents and tasks that can't be handled remotely.
  • Manage desktops, install, move, upgrade or decommission equipment such as PCs, laptops, printers and servers.
  • Oversee the tracking and auditing of IT assets (both hardware and software) that aren't connected to the network, following global processes.
  • Troubleshoot and support server housing and LAN cabling, ensuring smooth IT operations.
  • Collaborate with Facilities Management on office move planning, providing necessary IT support for relocation.
  • Be available for on-call support during critical incidents outside regular working hours, ensuring business continuity.
  • Work closely with the Global Service Desk (GSD) to handle user requests, incidents and ensure services meet agreed-upon SLAs.
  • Coordinate with vendors for hardware repairs, upgrades and servicing (PCs, laptops, printers).
  • Support the transformation of the IT structure, ensuring smooth service delivery during transitions.
Required Skills and Qualifications:
  • Proficient with Microsoft Windows Operating Systems (XP and newer versions).
  • Strong troubleshooting skills with PCs, laptops, printers and peripherals.
  • Basic server and network troubleshooting.
  • Familiarity with Active Directory and file/print services.
  • Knowledge of office applications (MS Office, Exchange/Outlook).
Benefits:

We are committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.

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