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Global Operations Strategist
2 semanas atrás
We are seeking a strategic leader to spearhead our operations and growth initiatives, driving high-performance, compliant, and scalable processes across regions.
This role is central to our success, collaborating closely with the revenue team to ensure go-to-market excellence.
Your Day-to-Day Impact:Operational Excellence:
- Drive payment performance: increase approval rates, reduce fraud, and improve service level agreements.
- Lead client support operations with a focus on scalability and automation.
- Partner with technology teams to ensure platform evolution.
- Ensure risk, compliance, and regulatory alignment across markets.
Country Growth Strategy:
- Lead and scale regional teams across Latin America, Africa, India, and future regions.
- Strengthen relationships with local partners (regulators, banks, payment service providers).
- Partner with product teams to ensure continuous build of leading offerings.
- Act as an executive sponsor for market success, supporting cross-functional alignment.
GTM Enablement & Revenue Alignment:
- Partner with the CRO to ensure implementation, post-sales operational support and market localization.
- Align operational capabilities with commercial goals and client success.
Executive Leadership & Culture:
- Serve as a strategic advisor and member of the executive leadership team.
- Attract, retain, and develop a world-class team with global accountability.
- Champion a high-performance, inclusive, and mission-aligned culture.
- Executive experience in high-growth fintechs, payments, or global operations.
- Expertise in leading distributed teams and scaling operations globally.
- Proven track record improving payments metrics (approval rates, fraud, net promoter score).
- Experience with local regulators, financial partners, and emerging markets dynamics.
- Cross-functional fluency (product, revenue, risk, tax, etc.).
- Strategic mindset with executional rigor and comfort with ambiguity.
- English fluency required; Spanish and/or Portuguese strongly preferred.
- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- Education Support: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- Skills Development: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. - Well-being Program: Access to activities and resources that promote physical and mental health.