Configuration Specialist

Há 5 dias

Região Geográfica Intermediária de Pelotas, Brasil Paycor Tempo inteiro
Job Summary

The Configuration Specialist plays a crucial role in building and implementing new and existing client systems using Paycor's software platform. This position requires a high level of technical expertise, attention to detail, and excellent communication skills to ensure timely and accurate configuration of client databases.

Key Responsibilities
  • Maintain in-depth knowledge of Paycor's products, features, and usage to effectively configure client systems.
  • Responsible for the configuration of client databases within Paycor systems to meet all business requirements using supporting documentation.
  • Verify all necessary information and details have been obtained/extracted from the client via documentation or reporting, partnering with clients and internal stakeholders as needed to ensure data is fully accurate.
  • Ensure all data is recorded, balanced, and reconciled to the clients' reports.
  • Maintain documentation of discrepancies, errors, changes, and communications that occurred during configuration, and collaborate with necessary stakeholders to identify appropriate resolution.
  • Troubleshoot issues or concerns with configuration setup, communicating results as required.
  • Communicate clearly with stakeholders on status of setup/project, adhering to timelines and communicating progress.
  • Manage configuration from initialization to finalization, effectively communicating timelines and executing on the project on behalf of the customer.
  • Provide flexible support across functional teams to support spikes in high volume as needed.
  • Active member within the team, supporting those who have questions, and asking questions when necessary; provide subject matter expertise to internal partners as needed.
Requirements
  • High school graduate or equivalent required; four-year degree or equivalent education/experience preferred.
  • 2+ years' experience in a customer-facing position; prior implementation, project management, or SaaS industry experience preferred.
  • Prior Payroll, Time, local tax, HR, and/or Benefits experience preferred.
  • Intermediate MS office skills required.
  • Technical aptitude: ability to adapt to frequent system and tool updates.
  • Demonstrated proficiency in data manipulation.
  • Sharp attention to detail and data entry skills.
  • Possess strong organization and time management skills, must be able to prioritize tasks based on delivery dates, other milestones, and perform well under deadline pressures.
  • Ability to effectively solve problems by balancing detailed questions with creative solutions.
  • High level of personal accountability and team engagement.
  • Ability to interface with multiple departments and work both independently and in a team environment.
  • Must be able to work requested overtime hours, which may also include weekends, during peak volumes.
  • Requires business English proficiency equivalent to a level B1 CEFR or higher.

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