Order Management Specialist

1 dia atrás

João Pessoa, Paraíba, Brasil beBeeManagement Tempo inteiro US$60.000 - US$90.000
About This Role

This is a senior-level position that plays a crucial role in ensuring accurate and efficient order processing, contributing to overall customer satisfaction.

Key Responsibilities:
  • Order Processing:
    • Handle complex and high-value orders with minimal supervision;
    • Receive and review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations;
    • Process customer orders accurately and efficiently in the order management system.
  • Communication:
    • Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally;
    • Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment.
  • Documentation:
    • Generate and maintain accurate records of orders, processes, and procedures;
    • Ensure proper documentation and compliance with relevant company policies and relevant SLAs.
  • Issue Resolution:
    • Identify and resolve order-related issues utilizing the first contact resolution framework;
    • Collaborate with internal teams and escalate as required to address and resolve complex issues.
  • Customer Service:
    • Provide excellent customer service by addressing inquiries and concerns related to orders;
    • Work proactively to enhance the overall customer experience.
  • Continuous Improvement:
    • Participate in process improvement initiatives to enhance the efficiency of the order processing workflow;
    • Propose and implement improvements to optimize order fulfillment procedures.
Requirements:
  • High school diploma or equivalent;
  • 3-4 years direct experience working in a high-volume, fast-paced organization, providing front-line order management and customer service;
  • Effective communication and interpersonal skills, both verbal and written;
  • Proficient in using order processing systems and Microsoft Office;
  • Excellent organizational and time management skills;
  • Ability to define problems, collect data, establish facts, and draw appropriate conclusions;
  • Strong attention to detail and capable of breaking down processes into documented workflow;
  • English is mandatory (speaking and writing);
  • Availability for hybrid work.
Benefits:
  • Health insurance;
  • Dental plan;
  • Life insurance;
  • Meal/Food voucher;
  • Wellhub;
  • Totalpass;
  • LinkedIn Learning;
  • EAP – Employee Assistance Program;
  • Scout – Referral Program;
  • Birthday Day Off;
  • Connect with HR;
  • English course.

We offer a dynamic work environment and opportunities for personal growth and development. If you are passionate about technology and committed to delivering exceptional results, we encourage you to apply.

Equal Opportunity Employer.

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