Senior Order Manager

Há 3 dias

João Pessoa, Paraíba, Brasil beBeeOrder Tempo inteiro US$60.000 - US$80.000
Job Role

We are seeking a seasoned professional to join our team as an Order Manager. The successful candidate will play a pivotal role in streamlining order processing, ensuring accuracy and efficiency, and enhancing customer satisfaction.

This senior-level position requires a unique blend of technical expertise, business acumen, and excellent communication skills. The ideal candidate will have a strong focus on processes and procedures, data integrity, documentation, inter-departmental collaboration, and business-to-business accountability.

Key Responsibilities:
  • Order Processing: Manage complex and high-value orders with minimal supervision; Review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations; Process customer orders accurately and efficiently in the order management system.
  • Communication: Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally; Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment.
  • Documentation: Generate and maintain accurate records of orders, processes, and procedures; Ensure proper documentation and compliance with relevant company policies and SLAs.
  • Issue Resolution: Identify and resolve order-related issues utilizing the first contact resolution framework; Collaborate with internal teams and escalate as required to address and resolve complex issues.
  • Customer Service: Provide exceptional customer service by addressing inquiries and concerns related to orders; Work proactively to enhance the overall customer experience.
  • Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency of the order processing workflow; Propose and implement improvements to optimize order fulfillment procedures.

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