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Senior Order Specialist

2 semanas atrás

João Pessoa, Paraíba, Brasil beBeeOpportunity Tempo inteiro R$45.000 - R$67.500
Senior Order Specialist Position

We are seeking a highly skilled and experienced Senior Order Specialist to join our team. This is an exceptional opportunity to work in a dynamic environment and make a significant impact on the success of our organization.

The Senior Order Specialist will be responsible for ensuring accurate and efficient order processing, contributing to overall customer satisfaction. The ideal candidate will possess excellent organizational and time management skills, as well as effective communication and interpersonal skills.

Key Responsibilities:
  • Order Processing: Handle complex and high-value orders with minimal supervision; Receive and review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations;
  • Communication: Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally; Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment;
  • Documentation: Generate and maintain accurate records of orders, processes and procedures; Ensure proper documentation and compliance with relevant company policies and relevant SLAs;
  • Issue Resolution: Identify and resolve order related issues utilizing the first contact resolution framework; Collaborate with internal teams, and escalate as required, to address and resolve complex issues;
  • Customer Service: Provide excellent customer service by addressing inquiries and concerns related to orders; Work proactively to enhance the overall customer experience;
  • Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency of the order processing workflow; Propose and implement improvements to optimize order fulfillment procedures;
Requirements:
  • High school diploma or equivalent;
  • 3-4 years direct experience working in a high volume, fast paced organization, providing front line order management and customer service;
  • Effective communication and interpersonal skills, both verbal and written;
  • Proficient in using order processing systems and Microsoft Office;
  • Excellent organizational and time management skills;
  • Ability to define problems, collect data, establish facts, and draw appropriate conclusions;
  • Strong attention to detail, and capable of breaking down processes into documented workflow;
  • English is mandatory (speaking and writing);
  • Availability for hybrid work.
Preferred Qualifications:
  • Associate degree or 5+ years equivalent order management experience;
  • Experience with Salesforce CRM
  • Knowledge of wireless telecommunications, services, solutions and clients.
Benefits:
  • Health insurance;
  • Dental plan;
  • Life insurance;
  • Meal/Food voucher;
  • Wellhub;
  • Totalpass;
  • LinkedIn Learning;
  • EAP – Employee Assistance Program;
  • Scout – Referral Program;
  • Birthday Day Off;
  • Connect with HR;
  • English course.

Transaction Network Services (TNS) is committed to equal opportunities. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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