Network Operations Specialist
Há 14 horas
Job Summary:
We are seeking a skilled Network Operations Specialist to join our team.
Description:
The successful candidate will be responsible for monitoring system operation status, recording key performance indicators through a web interface. They will handle anomalies according to standard operating procedures (SOPs), escalating issues to base station maintenance or platform engineers as needed.
Key Responsibilities:
- Conduct automated inspections of faulty base stations in various countries, reporting daily fault lists to regional experts.
- Perform initial troubleshooting following SOPs, escalating unresolved faults to base station maintenance engineers.
- Provide timely technical support to NRTK specialists and users, responding to requests within 30 minutes.
Requirements:
- High school diploma or equivalent, with at least one year of experience in customer service, after-sales, technical support, or related fields.
- Proficient English reading and writing skills.
- Proficiency in office software, including Word, Excel, and email.
- Prior experience in software operations and maintenance is advantageous.
Benefits:
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
Note:
- Please note that this job description may not include all the responsibilities, qualifications, or requirements necessary for this role.
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