Data Insights Manager for Customer Experience

Há 14 horas

São Paulo, São Paulo, Brasil beBeeDataInsights Tempo inteiro R$93.320 - R$121.477

Job Title: Customer Experience Data Insights Manager

We are seeking a seasoned data insights professional to join our Business Transformation and Customer Experience Insights team in São Paulo. As a key member of our organization, you will play a pivotal role in shaping our customer experience strategy by leveraging data-driven insights to inform business decisions.

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  • Key Responsibilities:
  • Analytical approach that can rapidly assess a business problem, structure and evaluate options, and deliver results, translating analytical findings into coherent business strategy;
  • Proactively provide data-driven insights and recommendations for better customer experience by improving the product, digital channels strategy, and workforce operations;
  • Work closely with the business to understand their pain points, understand the unsaid needs of senior business leaders to get ahead in structuring analysis and building thoughtful strategies;
  • Partner with team leaders globally by providing analytical insights through accessible business-oriented datasets and visual data dashboards and act as a trusted consultant;
  • Storytelling through data - quickly delivering executive-level presentations and dashboards, enabling us to uplevel and act on data and insights in real-time;
  • Lead the CX Insights team in developing reports and dashboards to accurately monitor our customer journey effectiveness.

Required Skills and Qualifications:

  • Essential Skills:
  • Strong analytical skills with the ability to communicate complex data concepts clearly and concisely;
  • Experience with managing stakeholders' requests, pushing for prioritization, and impact;
  • Solid people management experience in technical setups;
  • Relevant work experience in analyzing large data sets and synthesizing insights into actionable product recommendations;
  • Experience in Business Intelligence and data visualization tools such as Tableau and Metabase;
  • Excellent SQL skills required - translating a business request into code that answers a question;
  • Understanding of data pipelines, data modeling, and data architecture and experience working with data engineers.

Benefits:

  • Wellness Program:
  • Health, dental, and life insurance;
  • Flexible work arrangement options, including hybrid and full remote work models;
  • Home office stipend and monthly flexible work allowance;
  • Flexible schedule options to accommodate personal needs.

About Us:

  • Our Mission:
  • At our company, we prioritize employee wellbeing and strive to create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Contact Information:

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