Experience Customer Advocate

Há 2 dias


São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$90.000 - US$110.000
Job Title: Portfolio Success Manager I

We are seeking an experienced Portfolio Success Manager to join our team. As a key member of our organization, you will play a critical role in delivering personalized customer experiences.

Main Responsibilities:

  • Develop and execute strategies to optimize customer experience (CX) messaging for diverse segments.
  • Collaborate with cross-functional teams to drive customer success and growth.
  • Use data insights to inform recommendations and mitigate risk.
  • Forecast growth opportunities and enhance customer satisfaction.
  • Develop expertise in product capabilities and educate customers.

Requirements:

  • 3+ years of experience in Customer Success or Account Management.
  • Strong written and oral communication skills.
  • Data-driven with experience using tools like SFDC, Gainsight, Tableau, and Zendesk.
  • Fluency in English and Portuguese is required.

Benefits:

We offer a dynamic work environment and opportunities for growth and development.

About the Role:

This role requires a unique blend of technical expertise, business acumen, and exceptional communication skills.



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