Customer Experience Advocate
1 semana atrás
This role provides support to customers via various channels, troubleshooting and resolving product issues. The ideal candidate will engage with customers, collect and document detailed information about complaints, and collaborate with teams for continuous improvement.
Key Responsibilities:- Technical Support: Provide first-level technical support, identify and resolve product issues using data collection, troubleshooting, and remote connections.
- Customer Engagement and Documentation: Engage customers to collect and compile detailed information about complaints, document them in a complaint management system, and adhere to quality standards through accurate documentation.
- Collaboration and Improvement: Collaborate with teams to drive continuous improvement efforts, maintain product knowledge, and represent the support team on projects and operational teams.
- Education: A bachelor's degree in a relevant field such as Biomedicine, Biology, Biotechnology, or Engineering is preferred.
- Experience: 1-2 years of experience in customer service, technical support, or a related field is required.
- Language Skills: Fluency in English is required, with Portuguese fluency (written and spoken) being an asset.
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