Customer Support Advocate

Há 2 dias


Cotia, Brasil beBeeCustomerService Tempo inteiro US$64.140 - US$98.320

Role Summary:

We are seeking an experienced Customer Service Associate Manager to join our international team. The successful candidate will act as a client advocate, managing complex queries and providing exceptional support to clients.

","Responsibilities:","Assess training needs and ensure appropriate learning resources and training programs are available.","Ensure timely acknowledgment of queries and adherence to SLAs.","Monitor metric entries in MSD by Junior and Experienced Associates for accuracy and consistency.","Lead regular client calls, act as the SPOC for major escalations, and implement de-escalation measures.","Support lead generation through reactive servicing based on data insights, overseeing data metering and plan administration activities.","Coordinate with internal teams (BI/Client Ops) for corrections and billable setup.","Analyze client feedback to identify improvement opportunities and implement measures to reduce dissatisfaction.","Collaborate with Experienced Associates on communications related to product enhancements and projects.","Liaise with internal teams to monitor the quality of responses to queries.","Maintain communication with internal teams regarding client expectations, escalations, contract renewals, and updates."],

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